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FAQ

How do make payment?
We accept Credit Card like Master, VISA, JCB on our website. 

How secure it is if pay via Credit Card?
We do not store credit card details nor do we share customer details with any 3rd parties. SSL on this site guarantees your information(such as password, credit card numbers) is private when it is sent to this site. 

Where do you ship the goods from ?
We dispatch the goods from Shenzhen of China .

Does it come with free shipping? How long will it take to deliver?
YES...we ship it free various different couriers where we see fit, with tracking number, and taking 4-5 working days to arrive after your order is placed. Should there be any delays, it would normally be attributed to the short supply or production of stocks from the factory.

Will I be charged tax when it arrives customs?
We declare low value for the goods on the billway, usually you don't need to pay any tax. The amount you paid for order is final, no other hidden cost.

Can I upgrade unofficial firmware for the box?
Yes, but had better not do that, the software is optimized to fix box hardward, if upgrade or flash other firmware, it might cuase box unstable even spoil. 

Can I get support for the box?  Any warranty for the box?
Yes, we can provide technical advisory support for our products. You can contact us via online email or chat. We provide ONE year warranty for our proudcts.

How to apply for warranty if any problem with the product?
Please contact our customer service if you get any question or issue with our procut within warranty period, if our support is unable to solve, you should submit return request in your complete order on our website, and return the box for replacement or to repair.



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